Note: The job is a remote job and is open to candidates in USA. Forrester is a leading research and advisory firm that tackles critical business and technology challenges. They are seeking a Principal Analyst to lead research and provide insights on customer experience transformations, guiding executives in building innovative CX programs and strategies.
Responsibilities
- Determine a visionary, integrated research and content portfolio based on clients’ top initiatives and market opportunities
- Conduct and analyze primary research based on your content plan
- Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.)
- Apply Forrester’s research and frameworks to help clients solve business challenges through short- and long-term guidance
- Expand your presence as an influential speaker and thinker. Talk with the press, present at Forrester and other external events, and deliver client presentations both virtually and in person
- Evolve and productize your coverage and work with the Forrester ecosystem to evangelize it with clients and prospects
Skills
- At least 10 years' experience in senior-level B2B, B2B2C, or B2C CX roles
- Experience in leading enterprisewide CX transformations
- Experience in at least two functional areas of CX writ large, such as experience or service design, measurement/analytics, tech, customer service, strategy, etc
- Expertise in creating and operating cutting-edge CX functions that drive business results
- An understanding of the key issues facing CX leaders and organizations today, such as score obsession, the need to drive action, and the promise and peril of AI, etc
- Success in influencing C-suite executives and advising on strategic initiatives
- Established industry presence as an influential speaker and thought leader
- Exceptional business acumen that shows up in your analyses, writing, and presentations
- The ability to craft a bold, conceptual vision and translate it into practical actions
- A collaborative mindset and commitment to working as part of an integrated team
- Willingness to travel more than 25% of the time
Benefits
- For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan.
- Bonus target: 15%
- For information on benefits, please visit:
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