Note: The job is a remote job and is open to candidates in USA. AppDirect provides a subscription commerce platform that enables organizations to sell products through any channel and on any device, while its subsidiary Firstbase helps companies manage employee equipment and workplace needs. The Pre-Sales Engineer partners with sales and cross-functional teams to lead technical discovery, design solutions, demonstrate products, address technical objections, and support enterprise customer evaluations.
Responsibilities
- Partner with Enterprise Sales as the technical owner of the deal. Qualify fit early, drive the technical evaluation, and help the team hit quarterly revenue goals
- Lead technical discovery to map current-state IT, device lifecycle, MDM, identity, procurement, and remote-work operations. Uncover success criteria, constraints, integrations, security/compliance needs, and blockers
- Support MEDDIC on the technical side: metrics and ROI, technical champion, decision criteria, decision process, and pain
- Deliver value-based demos, standard and customized, for mixed audiences from IT operators to C-level
- Differentiate Firstbase vs. status quo and competitors. Handle technical objections, security questionnaires, RFPs/RFIs, and architecture reviews
- Build value propositions and business cases that sales can use with economic buyers
- Configure and troubleshoot integrations and automation (APIs, identity, ITSM, MDM, workflow tools). Document requirements and hand off cleanly to implementation / Customer Success
- Feed Voice of Customer and competitive insight to Product and Engineering in order to shape product roadmap
- Enable Sales, Partners, and Marketing with product knowledge, demo environments, objection handling, and reusable technical assets
Skills
- BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience
- 3+ years in Solutions Consulting, Sales Engineering, or another customer-facing technical role
- Experience with a structured sales methodology (MEDDIC, Value Selling, or similar)
- Strong IT or software background, with the ability to ramp on end-user computing: laptop configuration, MDM, imaging, compliance, Apple and Windows device management
- Experience with integrations, APIs, and automation
- Practical AI fluency: evaluate use cases, review AI output, explain limits (accuracy, data, security), and design human-in-the-loop workflows
- Direct work with enterprise B2B SaaS buyers on discovery, solution design, and technical evaluation
- Strong written and verbal communication. You can go deep with IT and stay crisp with executives
- Comfort working with a distributed team across the US and Europe
- Familiarity with webhooks, MDM and identity (SSO / SAML / OAuth) is a plus
- LLM tools, agents, or AI-assisted workflows (n8n, Zapier, or similar) are a plus
Company Overview
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