Note: The job is a remote job and is open to candidates in USA. SCOPE Eyecare provides ecosystem and technology solutions for clinical practices, including OPTASE MX2 and OPTASE Connect. The Practice Growth Manager drives sales, onboarding, training, implementation, utilization, retail execution, and long-term customer success across a large multi-state Eastern U.S. territory through extensive field engagement and travel.
Responsibilities
- Owns field execution and closing responsibility for Scope ecosystem and technology solutions, including OPTASE MX2, OPTASE Connect, and future ecosystem products
- Leads in-person and virtual sales conversations, demonstrations, and closing activities for OPTASE MX2 placements
- Owns closing responsibility for OPTASE Connect opportunities with non-Direct ECPs, including inbound leads and non-traditional accounts
- Partners with RAMs on joint field calls when in-market collaboration improves close probability, accelerates execution, or strengthens customer experience
- Represents Scope professionally in customer offices, at meetings, and at industry events in alignment with company values and behaviors
- Owns onboarding, training, and implementation of OPTASE MX2 and OPTASE Connect customers
- Delivers in-person, on-site training as the primary execution method, with remote training used selectively based on geography, timing, or follow-up needs
- Trains clinical, administrative, and operational staff to ensure successful workflow integration and sustained adoption
- Conducts structured 1-week, 30-day, and 60-day follow-ups, including in-market visits when required to stabilize or improve performance
- Monitors account performance and leads corrective action for underperforming or declining ecosystem accounts
- Owns retail execution for assigned non-Direct provider offices where product education, sampling, and recommendation are driven through the clinical practice and patients ultimately purchase through brick-and-mortar or online channels
- Maintains active sample and coupon cadence, including restocking, resupply coordination, and utilization monitoring
- Establishes and maintains a primary retail contact within each assigned provider office
- Supports key retail customers remotely and, when applicable, through targeted in-market visits to stabilize, protect, or accelerate utilization
- Monitors retail performance trends (accelerators and decliners) and drives corrective action when engagement declines
- Maintains alignment with RAMs by incorporating territory insight and field context; RAM input is additive and simultaneous, not a prerequisite or trigger for PGM ownership
- Works closely with RAMs, marketing, operations, training, and technical teams to ensure consistent execution and a high-quality customer experience
- Collaborates cross-functionally to align field execution with company priorities and ecosystem strategy
- Shares field insights, best practices, and execution learnings to help define and evolve “what good looks like” for the Practice Growth function
- Plans and executes in-market activity across a large, multi-state territory to ensure effective coverage and prioritization
- Coordinates demo logistics, scheduling, and field deployment for assigned OPTASE MX2 demo units
- Maintains accurate documentation of field activity, customer interactions, training, and implementation progress
- Balances travel, in-office execution, training, sales activity, follow-up, and retail responsibilities within a defined capacity model
- Maintains deep working knowledge of Scope’s ecosystem products and relevant competitors
- Demonstrates a strong understanding of clinical workflows and practice operations through direct field exposure
- Monitors market dynamics and shares actionable insights with leadership and cross-functional partners
Skills
- Business, Science, or Healthcare-related degree desirable
- Professional qualifications and memberships desirable
- Experience in medical device, healthcare, or technology sales required
- Proven ability to train, educate, and influence customers in live, in-person environments as well as virtual settings
- Strong technical aptitude and comfort with software-based and device-enabled solutions
- Excellent organizational, communication, and interpersonal skills
- Ability to operate independently in a field-based role across large geographies
- High level of professionalism and executive presence
- Strong computer literacy, including CRM systems and MS Office (Word, PowerPoint, Outlook, Excel)
- Proximity to a major airport required
- Eye care, optometry, or ophthalmology experience strongly preferred
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