Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is an insurance brokerage and consulting firm serving personal and commercial risk management and benefit needs. The Client Services Account Manager I is responsible for servicing, selling, and retaining assigned personal lines property and casualty client accounts, including marketing, policy review, client support, carrier coordination, and claims facilitation.
Responsibilities
- Service client accounts independently utilizing carrier websites and online rating systems
- Provide technical expertise in coordinating the service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards
- Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies
- Respond to underwriters’ questions in a timely and professional manner
- Maintain a high degree of accuracy in agency management and document management systems
- Refer clients to carriers for direct reporting of claims. Submit first reports of claims (when necessary) for specialty markets and facilitate prompt response from carrier
- Work within the USI Personal Risk initiatives included, but not limited to, placing business in and utilizing carrier service centers, direct bill and download where ever possible
Skills
- 2-5 years experience in Personal Lines Property & Casualty Insurance Agency along with a thorough understanding of all Property & Casualty insurance coverages, underwriting and rating concepts. High School Graduate
- Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe
- Strong written, oral and interpersonal communication skills
- Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
- Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
- Ability to work in a team environment
- Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
- Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
- College degree preferred, but not required
- Ideally (but not required) hold an industry designation such as ARM, CIC, CPCU or expected to further industry knowledge through courses
- Knowledge of Sagitta/WorkSmart preferred, but not required
Benefits
- 5% bonus
- Employee reward and recognition programs
- Summit Awards program
- Employee programs that recognize outstanding achievement
- Award-winning wellness program
- College scholarships for associates' children
- Financial help in times of need
- Medical benefits
- Wellness benefits
- Dental benefits
- Vision benefits
- 401(k)
- Flexible spending accounts
- Health savings accounts
- Short-term disability
- Long-term disability
- Life insurance
- Other unique employer-sponsored and voluntary programs
- Generous paid time off policy
- Paid family leave benefit
- Paid holiday time
- Curated education and training resources
- Employee support programs
- Community outreach initiatives
Company Overview