Note: The job is a remote job and is open to candidates in USA. Amtex Systems Inc is seeking a POS Analyst to support Point of Sale hardware and software within the hospitality and retail sectors. The role involves collaborating with cross-functional teams, troubleshooting technical issues, and ensuring effective communication between technical and non-technical stakeholders.
Responsibilities
- 3 years+ working experience supporting POS hardware/software
- 2 years+ working experience consulting with cross-functional teams
- Strong experience in Hospitality or Retail Point of Sale
- Understand industry standard configuration methods, XML, INI, Windows Registry, etc
- Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed
- Must have great (technical) problem-solving skills, ability to quickly adapt
- Ability to quickly acknowledge and take ownership of an issue
- Work as a liaison between technical and non-technical teams
- Self-starter, ability to perceive and carry out next steps without direction
- Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies
- Exceptional organization, communication skills, and attention to detail
- This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for Dunkin and Baskin-Robbins brands
- The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth
- Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases
- Plans effectively yet can adapt to priority changes
- Collaborate with team and vendors to test, identify, and manage issues
- Respond promptly to others to ensure open and timely communication
- Communicate all issues, status updates, action items, and risks to the management team
- Support technical efforts with vendors and product teams to complete and enhance integrations
- Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams
- Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness
Skills
- Strong experience in Hospitality or Retail Point of Sale integrations (Simphony a plus but not required)
- Must have great (technical) problem-solving skills, ability to quickly adapt
- Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files
- 3 years+ working experience supporting POS hardware/software
- 2 years+ working experience consulting with cross-functional teams
- Understand industry standard configuration methods, XML, INI, Windows Registry, etc
- Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed
- Ability to quickly acknowledge and take ownership of an issue
- Work as a liaison between technical and non-technical teams
- Self-starter, ability to perceive and carry out next steps without direction
- Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies
- Exceptional organization, communication skills, and attention to detail
- This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for Dunkin and Baskin-Robbins brands
- The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth
- Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases
- Plans effectively yet can adapt to priority changes
- Collaborate with team and vendors to test, identify, and manage issues
- Respond promptly to others to ensure open and timely communication
- Communicate all issues, status updates, action items, and risks to the management team
- Support technical efforts with vendors and product teams to complete and enhance integrations
- Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams
- Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness
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