Note: The job is a remote job and is open to candidates in USA. Uber Freight is a company that helps companies move goods more reliably and efficiently. The Customer Support Specialist plays a vital role within the Operations team, responsible for ensuring timely delivery of customer shipments and maintaining daily communication with both customers and carriers.
Responsibilities
- Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Correspond with customer and carrier regarding detention and other accessorial information
- Acquire solid understanding of customer business practices and workflow
Skills
- High school diploma or GED equivalent
- 0-1 years of customer service experience
- Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
- Clear and professional oral and written communication skills, including email etiquette
- Customer Service background
- Knowledge of the freight industry
- Proficient with Microsoft Office Suite
- Proficient in Google workspace
- Strong oral and written communication skills, including professional email etiquette
Benefits
- Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan
- Dental and vision benefits
- 401k match
- Financial and mental wellness benefits
- Parental leave
- Short- and long-term disability coverage
- Life insurance
- Employees may also be eligible for a performance or sales incentive bonus program
- Participation in Uber Freight equity awards
Company Overview