Note: The job is a remote job and is open to candidates in USA. Best Buy is a technology-focused retailer committed to enriching lives through technology and delivering personalized solutions across stores, online, and customers’ homes. The Platform Engineer will support the Retail Media Network Platform Operations team by troubleshooting platform, API, and data issues, supporting launches and releases, managing production incidents, and improving platform reliability through documentation, runbooks, and automation.
Responsibilities
- Support launch readiness, hypercare, production stabilization, and technical support activities for the RMN Pitch-to-Pay program
- Troubleshoot and resolve platform, API, and data-related issues
- Partner with Product, Engineering, Marketing Operations, and vendors to solve production incidents
- Support releases, testing, operational readiness, and post-launch activities
- Monitor platform health and identify opportunities to improve reliability
- Create documentation, runbooks, and automation that reduce recurring issues
Skills
- Bachelor's degree in a related field or equivalent practical experience
- 3 years of experience in software engineering, platform engineering, production support, site reliability engineering, technical operations, or enterprise application support
- 5 years of experience managing production incidents, escalations, and root cause analysis
- 2 years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows
- 2 years of experience utilizing enterprise ticketing platforms (ie. Jira, Service Now)
- 2 years of experience supporting service operations, including SLA and KPI management
- However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota
- 3 years of experience with operations, reliability, or support engineering functions
- 1 year of experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforms
- Experience managing large, integrated platform environments and vendor relationships
- 2 years of experience improving operations through automation and self-service capabilities
- Ability to influence teams and build strong partnerships across the organization
- 2 years of experience with APIs, integration troubleshooting, SQL, data analysis, observability, monitoring, or logging platforms
Benefits
- Primarily work virtually from home or another non-Best Buy location, subject to living within a drivable distance to the Richfield, Minnesota corporate campus
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Different types of leaves of absence (LOA) and potential pay sources, based on eligibility
- Paid time off (vacation or PTO), offered to full-time and part-time employees based on work location, employment status, salary or hourly status, and years of continued or bridged service
- Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results
Company Overview
Company H1B Sponsorship