Note: The job is a remote job and is open to candidates in USA. Surface Group International is a leading supplier of premium stone and tile, offering expert installation and long-term restoration services. The Customer Service Representative supports customers across product and service lines by providing guidance, coordinating orders and scheduling, resolving issues, documenting interactions, and improving the customer experience.
Responsibilities
- Assist customers via phone, email, and chat
- Provide product guidance on stone, tile, installation, and restoration
- Support ordering, scheduling, and service requests
- Coordinate with sales and operations to resolve issues
- Document interactions in CRM systems
- Communicate updates and ensure timely, satisfying resolutions
- Contribute ideas to improve the customer experience
Skills
- Strong customer service skills and a professional communication style
- Experience in customer support, retail, construction, home improvement, or similar fields
- Excellent written and verbal communication
- Ability to work independently in a remote environment
- Solid time‑management, problem‑solving, and attention to detail
- High school diploma required
- Additional training a plus
Benefits
- Fully remote role with flexible scheduling
- Health, dental, and vision coverage
- Paid time off and holidays
- Professional development opportunities
- Supportive, expert-driven team culture
Company Overview