Note: The job is a remote job and is open to candidates in USA. ServiceMaster Brands is a provider of residential and commercial services operating through a network of franchisees and trusted brands, including Merry Maids®. The Business Development Consultant drives franchisee revenue and profitability, provides business consulting and financial guidance, coaches franchisees on operational excellence, and ensures compliance with brand standards. The role also supports regional initiatives, training, events, franchise councils, and field audits.
Responsibilities
- Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee
- Perform business evaluations
- Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections
- Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc
- Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources
- Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training
- Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences
- Provide action plans with timing to resolve any system noncompliance
- Perform field audits for quality assurance
- Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data, and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region
- Act as lead for conventions and other events, including representing the brand, owning content, programming, and scheduling, and other logistics
- Represent the business unit in franchise councils and take ownership of various responsibilities within the council
- Serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc
- Operate a motor vehicle when traveling to conduct field audits, site visits, etc
Skills
- Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
- Business and financial acumen
- Strategic and innovative thinking skills
- Project management, organization, multi-tasking, and prioritization skills
- Coaching and influencing skills
- Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
- Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
- Ability to review financials and key metrics and determine a corrective course of action
- Ability and willingness to travel as needed for the business unit, including overnight
- Must possess a valid driver's license and maintain a clean driving record
- Bachelor's degree in business or related field or an equivalent combination of education and experience required
- 5+ years of experience in business operations managementor related field required
- Sales experience in the service industry preferred
- Multi-unit franchise operations or strategic business planning experience preferred
- Master's degree preferred
Benefits
- Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
- Competitive 401(k) match to help you invest in your future
- 15 days of paid time off, plus 10 paid holidays and 2 floating holidays
- Career advancement and professional growth
- This role is remote and can be located in California, Washington or Oregon
Company Overview