Note: The job is a remote job and is open to candidates in USA. Zander Insurance is a growing insurance organization that provides protection for families. The Personal Lines Account Manager serves as the primary point of contact for clients, managing inquiries, policy changes, coverage needs, renewals, and communications with insurance carriers. The role also requires staying current on industry trends and regulations while delivering high-quality service in a high-volume environment.
Responsibilities
- Managing client inquiries and policy changes
- Assisting clients with their coverage needs
- Regularly contacting clients to discuss policies and potential updates
- Communicating with insurance carriers for quotes and policy endorsements
- Reviewing all client renewals to ensure proper coverage
- Staying updated on industry trends and regulations
- Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone
- The employee is occasionally required to use hands and fingers to operate, handle, and reach
- Specific vision abilities required by this job include close vision and the ability to adjust focus
- Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone
- Communicate effectively via telephone for extended periods of time, up to 7 hours per day
- Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately
- Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others
- Sit & stand for extended periods of time up to 7 hours per day
- Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building)
- Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required
- The noise level in the work environment is usually moderate to loud
Skills
- You hold a Property and Casualty license in Tennessee and have experience in a high-volume call environment
- Strong written and oral communication skills with excellent analytical abilities
- Proficient in Microsoft Office Suite with a typing speed of at least 45 WPM
- Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone
- Communicate effectively via telephone for extended periods of time, up to 7 hours per day
- Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately
- Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others
- Sit & stand for extended periods of time up to 7 hours per day
- Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building)
- Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required
- Full-time remote arrangements may be available for experienced Personal Lines Account Managers who reside in Tennessee outside the Nashville area, based on location and business needs
Benefits
- Performance incentives
- Guaranteed compensation increases
- 401(k) match: 5% dollar-for-dollar company match
- Employee Stock Ownership Plan (ESOP), including distribution of company ownership shares
- Medical, dental, life, and disability insurance: 100% employer-paid
- Substantial company HSA contributions
- Paid time off: 3 weeks of PTO plus holidays
- Hybrid schedule
- Career advancement and leadership opportunities through promotion from within
- Nashville-based hires will work in-office during training; full-time remote arrangements may be available for experienced Personal Lines Account Managers who reside in Tennessee outside the Nashville area, based on location and business needs
Company Overview