Note: The job is a remote job and is open to candidates in USA. iHorizons provides technology products and services to customers across various sectors. The Account Manager will sell enterprise IT solutions, manage the full sales life cycle, generate revenue through new business and account expansion, and maintain customer relationships through implementation and after-sales support.
Responsibilities
- Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling and leveraging on other methods to contact the decision makers
- Be a trusted technology advisor to the target client to generate and qualify the right opportunities
- Ensure the customer’s product requirements and expectations are managed and met by understanding the customer's business & technology
- Work closely with the client in developing solutions, identifying the right technologies and in positioning iHorizons as the prime contender to win the deal
- Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal
- With a sales cycle, support senior management with market, account, competitor and bid intelligence information
- Independently handle negotiations and deal closure for small and mid-sized deals
- Provide the right inputs and support the Sales Director in negotiating and closing large deals
- Meet or exceed revenue targets by bringing in new customer logo’s and cross/upselling to existing or allocated accounts
- Sell the range of iHorizons services assigned to the role holder
- Ensure that revenues generated are at acceptable gross margins
- Act as a single point of contact for the customer always
- Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client’s side as well as the market in which the client operates
- Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after sales support
- Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project
- Be involved from the project kickoff meeting until final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to assure and maintain customer satisfaction
- Drive account management and influence organizational engagement resulting in footprint expansion
- Generate and maintain a credible forecast for accounts, share this information on a regular basis to management and suggest new lines of products/services relevant to clients/market
- Prepare full account development plan to identify all customers’ business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize business opportunity
- Identify and develop new leads from existing accounts
- Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell
- Promote all iHorizons products/ services as they become available
- Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business
- Prepare briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions
- Support Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc
- Support Sales Operations team on contract renewals
- Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts
- Follow up on invoices and be responsible for payment collections
- Have full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure
- Use iHorizons CRM to log and update all activities and generate sales reports
- Provide other ad-hoc reports and analysis as required by the Sales Director
- Visit major customers on regular basis, to strengthen relations and establish business opportunities
- Entertain customers as and when necessary, to build strong relationships with them
- Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies
- Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level
- Coordinate with Marketing Communications Coordinator on identifying and executing marketing opportunities
- Participate in trade shows and technology events to promote company products and develop leads
Skills
- Bachelor's degree in business studies, Computer Sciences or related field
- Should show evidence of continued education in the field of Sales and Technology
- 5 plus years of experience
- Experience in customized enterprise IT solution sales is mandatory
- Excellent selling and negotiation skills
- Ability to drive sales growth
- Strong client focus and relationship building skills
- Excellent verbal and written communication skills
- Excellent knowledge of MS Office
- Excellent presentation skills
- Self-motivated with a competitive, results-driven attitude
- Good understanding of marketing and negotiating techniques
- Experience in sales within the “Digital Transformation” space is highly preferred
- Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory
- Hands-on experience with CRM software is a plus
Company Overview