Note: The job is a remote job and is open to candidates in USA. Careerswift is seeking a Customer Support Coordinator to help manage customer requests and coordinate their resolution. The role involves communicating with customers, tracking open issues, collaborating with internal teams, maintaining accurate records, and supporting a consistent positive customer experience in a remote environment.
Responsibilities
- Respond to customer questions and service requests
- Track and coordinate open customer issues
- Work with internal teams to resolve requests
- Follow up with customers and provide updates
- Maintain accurate customer records and support notes
- Identify recurring issues and share customer feedback
- Help maintain a consistent, positive customer experience
Skills
- • Previous customer service, support, coordination, or administrative experience
- • Strong written and verbal communication skills
- • Good organization and follow-up skills
- • Customer-focused and professional approach
- • Comfortable managing multiple requests at once
- • Basic computer skills and ability to learn new systems
- • Comfortable working independently in a remote environment
- • Reliable internet connection and suitable workspace
- • Customer support or contact center experience
- • Experience with CRM or ticketing systems
- • Food service, hospitality, or retail experience
- • Bilingual English/Spanish skills
Company Overview