Note: The job is a remote job and is open to candidates in USA. Sleep Doctor is a leading company in sleep health, dedicated to helping millions achieve better sleep. The People Operations Manager will oversee HR operations, employee relations, recruiting, and performance management, ensuring an exceptional employee experience in a growing organization.
Responsibilities
- Manage all core HR operations, including onboarding, offboarding, employee records, HRIS administration, and PEO partnership
- Ensure HR processes are efficient, scalable, compliant, and employee-focused
- Maintain accurate employee data, reporting, and HR documentation
- Identify opportunities to improve systems and streamline workflows
- Serve as a trusted advisor to managers and employees on employee relations matters
- Coach managers through performance concerns, workplace issues, and difficult conversations
- Support investigations, documentation, corrective actions, and conflict resolution while ensuring consistency and fairness
- Administer the company's performance management program, including goal setting, performance reviews, calibration, and employee development
- Partner with managers to improve coaching, feedback, and accountability
- Track completion and ensure a consistent employee experience across the organization
- Manage recruiting operations from requisition through onboarding
- Partner with hiring managers to deliver an exceptional candidate experience
- Oversee interview scheduling, offers, background checks, onboarding, and new hire orientation
- Manage employee referral programs and recruiting processes
- Partner with brokers, benefit vendors, and our PEO to ensure smooth administration of employee benefits
- Support employees by answering benefit questions and resolving benefit-related issues
- Assist with annual open enrollment and ongoing benefit communications
- Help maintain compliance with federal, state, and local employment laws while partnering with General Counsel on complex matters
- Update HR policies and procedures as regulations evolve
- Support audits and ensure HR documentation is complete, accurate, and compliant
- Administer annual compensation review and bonus processes
- Prepare HR reports, compensation analyses, and workforce metrics to support leadership decision-making
- Support ongoing People programs and initiatives that enhance employee engagement and organizational effectiveness
Skills
- 5+ years of progressive Human Resources or People Operations experience
- Experience supporting organizations (or divisions) with 50+ employees in a fast-paced, high-growth environment
- Healthcare experience strongly preferred, particularly supporting a Physician Corporation (PC) and Management Services Organization (MSO) structure
- Working knowledge of federal and multi-state employment laws
- Experience administering HRIS platforms (such as Gusto) and partnering with a PEO (such as Prestige)
- Strong organizational skills with exceptional attention to detail
- Passion for building a positive, high-performing company culture
- Excellent judgment, discretion, and ability to manage highly confidential information
- Outstanding communication, collaboration, and relationship-building skills
- Ability to think strategically while also executing day-to-day operational work
- Self-starter who thrives in a collaborative, evolving environment
- Bachelor's degree in Human Resources, Business, or a related field
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- Experience supporting fully distributed, multi-state teams
- Experience working in high-growth startups or digital healthcare organizations
Benefits
- This position is eligible to participate in the company’s bonus program.
- The Company currently provides medical, vision, and dental insurance and 100% of the employee medical, vision, and dental premiums covered by the Company.
- There is an option to participate in both a medical FSA and dependent care FSA.
- We offer a 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary.
- There is a company paid life-insurance policy, and the option to participate in a voluntary pet-insurance policy.
- You will be eligible for Paid Time Off in accordance with the company’s policies.
Company Overview