Note: The job is a remote job and is open to candidates in USA. TopDog Law is a nationally scaling personal injury firm focused on delivering strong client experiences through marketing, legal talent, and operations. The People Operations Generalist will manage high-volume onboarding from signed offer through the first week while creating documentation, processes, and systems to support the scaling People team.
Responsibilities
- Serve as the bridge between Talent Acquisition and People Operations — partnering directly with recruiters to ensure a clean, complete handoff from signed offer into pre-boarding and onboarding
- Own high-volume onboarding end-to-end: pre-boarding through Day 1 and first-week completion for every new hire
- Draft and manage complex offer letters, promotional letters, and role change agreements (RCAs), including compensation change notifications
- Initiate, track, and resolve background checks (Checkr or similar) through completion — flagging and escalating issues before they threaten a start date
- Run intake calls with hiring managers to build individualized onboarding plans and coordinate onboarding partners, mentors, and buddies for each new hire
- Partner directly with IT to order, track, and confirm new-hire technology and equipment arrives before start date
- Host a weekly Day 1 orientation and new-hire experience, serving as the primary point of contact for new hires through their first week
- Execute data entry across HRIS/ATS systems at 100% accuracy — no exceptions, no matter the volume
- Build SOPs and documentation for onboarding, background checks, and People Ops workflows that aren't formalized today
- Treat pre-boarding and onboarding as a craft, not paperwork — constantly look for ways to improve the experience and tighten the process
- Identify process gaps and propose fixes proactively — not just execute what's handed to you
- Support ad hoc People team projects and employee communications as needed
Skills
- 3–5+ years of experience in People Operations, HR Coordination, or onboarding-heavy recruiting operations — this is not an entry-level role
- Genuine enthusiasm for the pre-boarding and onboarding phase of the employee lifecycle — you see it as a craft worth perfecting, not paperwork to push through, and you're always looking for ways to make it better
- Demonstrated ownership of high-volume onboarding: offer letters, background checks, and cross-functional coordination (Recruiting, IT, hiring managers)
- Thrives in a startup-style environment: scrappy, resourceful, and energized by high volume rather than drained by it
- Proven ability to build process and documentation from scratch, not just execute an existing playbook
- Exceptional written communication — offer letters and RCAs require precision and zero errors
- 100% attention to detail sustained across high-volume data entry and HRIS management — no exceptions
- Comfortable running intake calls and managing stakeholders directly, including hiring managers and recruiters
- Ability to handle confidential compensation and employee information with discretion
- Moves with urgency and sound judgment; prioritizes progress over perfection
- Experience operating in scrappy, resource-lean environments with shifting timelines and fast turnaround expectations on deliverables
- Resourceful and self-directed — takes initiative and figures out a path forward rather than waiting to be told what's next
- Comfortable partnering across a distributed, cross-border People Operations team
- Rippling or similar ATS/HRIS experience
- Checkr or similar background check platform experience
- Experience scaling onboarding in a fast-growing or high-volume environment
- Experience in legal, professional services, or client-centric organizations
Benefits
- Eligible for performance-based bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- HSA
- Life insurance
- Disability coverage
- Paid time off
- Parental leave
- Fully remote team
Company Overview