Note: The job is a remote job and is open to candidates in USA. Greenbrook Medical is building a relationship-based primary care platform focused on improving outcomes and lowering the total cost of care for seniors. The People Operations & Credentialing Manager will own employee onboarding and offboarding operations, technology provisioning, physician credentialing, licensing, payer enrollment, and malpractice administration while building scalable systems and processes.
Responsibilities
- Own onboarding operations from accepted offer through first day
- Create and manage onboarding workflows in Monday.com, our project management tool
- Provision accounts across Google Workspace, Slack, EMRs, HRIS, and other business systems
- Coordinate laptop, phone, and equipment ordering with our technology partner
- Track onboarding progress and ensure nothing falls through the cracks
- Own the offboarding process, including account deactivation, DocuSign separation documents, shipping labels, and equipment recovery
- Coordinate all technology requests, new equipment orders, troubleshooting, replacements, and inventory
- Track company hardware and software access across the organization
- Ensure employees receive the right equipment and system access on time
- Continuously improve technology onboarding processes as we scale
- Manage payer credentialing, re-credentialing, and provider enrollments
- Maintain CAQH, PECOS, I&A, and payer portals
- Coordinate hospital privileges and delegated credentialing files
- Support physician licensing, DEA registrations, and malpractice insurance administration
- Maintain provider records, renewals, and compliance documentation
- Create scalable workflows, SOPs, templates, and documentation
- Track KPIs across onboarding, credentialing, and operational readiness
- Identify bottlenecks and continuously improve speed, quality, and consistency
- Partner across People, Finance, Clinical Care, Clinical Operations, and Revenue Operations to ensure seamless execution
Skills
- 4+ years of experience in credentialing, people operations, onboarding, HR operations, or a similarly complex operational role
- Experience managing physician credentialing, payer enrollment, licensing, or provider compliance
- Experience coordinating multi-system onboarding and offboarding for employees
- Strong organizational skills with exceptional attention to detail and follow-through
- Experience managing multiple priorities while keeping stakeholders informed
- Comfort working across numerous systems and learning new technology quickly
- Strong written and verbal communication skills
- A builder mindset with the ability to create processes where none exist
- Have experience overseeing credentialing and other people operations workflows in a high-growth, technology-enabled environment, with familiarity with CAQH, PECOS, I&A, Monday.com, DocuSign, Google Workspace, Slack, and/or EMRs
- Have coordinated technology provisioning and equipment management with an external IT partner
- Have managed physician credentialing in an MSO, health system, or value-based care environment
- Have built onboarding or credentialing workflows that improved speed, consistency, or employee experience
- Thrive in a fast-growing company where you enjoy building systems that scale
Benefits
- Generous annual performance bonus
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company match
Company Overview