Note: The job is a remote job and is open to candidates in USA. Fusable provides data-driven solutions for the trucking, agriculture, and construction industries. The Account Manager owns post-sales relationships for an assigned portfolio of SMB accounts, leading onboarding, product adoption, value realization, retention, renewals, and upsell/cross-sell expansion. The role works independently and cross-functionally with Product Management, Marketing, Data Analysts, Sales, and other stakeholders.
Responsibilities
- Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account
- Proven ability to handle a high-volume portfolio of a small-medium book of business
- Operating as the singular owner of client accounts in an inside sales function
- Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services
- Own and drive retention and expansion revenue relationship and value-based promotion
- Identify and promote upsell and cross-sell opportunities across Fusable brands
- Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success
- Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness
- Plan, prioritize, and self-direct with minimal supervision
- Monitor and maintain usage KPIs/client dashboards to monitor progress and success
- Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan
- Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders
Skills
- Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue
- The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales
- Proven ability to handle a high-volume portfolio of a small-medium book of business
- Plan, prioritize, and self-direct with minimal supervision
- Minimum of 3 years' experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota
- Bachelor's degree or equivalent professional experience required
- Comfort in a quantitative environment to communicate, coach and translate for clients
- Flair for account nurturing and client relationship management
- Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships
- Exceptional written, verbal and presentation skills required
- Ability to work well independently and in a team environment
- High attention to detail, ability to meet deadlines and respond to clients in a timely manner
- Working knowledge of CRM software needed
- Up to 5% Travel
- Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred
Benefits
- Medical insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- Dental insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- Vision insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- A 401(k) retirement plan for eligible employees, subject to eligibility requirements and applicable plan terms
- Paid time off for eligible employees, subject to eligibility requirements and applicable plan terms
- Paid holidays for eligible employees, subject to eligibility requirements and applicable plan terms
- Life insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- Disability insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- Commission resulting in on-target-earnings between $70,000-$85,000
- Additional compensation may include bonuses and equity
- Flexible work schedules
- Generous Paid Time Off
- 13 Paid Company holiday observances
- Remote work opportunities
- A casual dress work environment
- Physical fitness reimbursement
- Discounts on various events, travel, and dining
Company Overview