Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is a financial services company seeking a hands-on Pega AI and Customer Decision Hub (CDH) Architect. The role will design, configure, develop, integrate, troubleshoot, and implement Pega AI and customer decisioning solutions, independently driving technical implementation activities with minimal supervision.
Responsibilities
- Design, configure, and implement Pega AI capabilities
- Implement Pega Knowledge Buddy solutions
- Implement Pega Voice AI capabilities
- Design and implement AI-powered workflows and AI orchestration
- Configure and integrate LLMs and external AI services with Pega
- Implement Pega AI components and AI-powered business solutions
- Configure and optimize Next-Best-Action strategies
- Build customer decisioning strategies and engagement policies
- Configure adaptive models and predictive models
- Implement real-time decisioning capabilities
- Configure customer profiles, propositions, and eligibility rules
- Develop customer journeys and engagement strategies
- Integrate Pega with enterprise APIs, data platforms, and AI services
- Troubleshoot and optimize AI and decisioning solutions
- Support AI governance, model governance, and responsible AI requirements
- Follow Pega guardrails and implementation best practices
Skills
- Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
- High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
- Area of Experience: Pega CDH
- 5+ years of hands-on Pega CDH experience
- 3+ years of hands-on Pega AI experience
- Experience implementing Pega Knowledge Buddy
- Experience implementing Pega Voice AI
- Experience with Pega AI capabilities and AI-powered workflows
- Experience integrating LLMs and AI services
- Strong experience with Next-Best-Action Designer
- Strong experience with Strategy Designer
- Strong experience with adaptive and predictive models
- Strong experience with customer decisioning
- Strong experience with REST APIs
- Strong experience with JSON, XML, and SQL
- Experience with real-time and event-driven integrations
- Pega Certified Decisioning Consultant (PCDC)
- Pega Lead Decisioning Architect certification
- Banking or financial services experience
- Experience with AI governance and model governance
- Experience with enterprise AI implementations
- Experience with customer engagement and personalization
Company Overview