Note: The job is a remote job and is open to candidates in USA. Community Health Network is a healthcare organization focused on delivering exceptional patient care and supporting its communities. The Patient Account Resolution Representative answers inbound billing inquiries, researches and resolves patient account concerns, educates patients, maintains confidentiality and documentation, and supports positive internal and external relationships.
Responsibilities
- Answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution
- Attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction
- Maintains patient confidentiality and documentation appropriately for easy follow up
- Supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally
Skills
- High school diploma or GED equivalent required
- Two (2) or more years of experience in revenue cycle healthcare
- Working knowledge of Revenue Cycle processes
- Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word
- Ability to research, troubleshoot, and de-escalate patient billing concerns
- Working math aptitude and critical thinking skills
- Ability to perform in a fast-paced environment
- Maintains patient confidentiality and documentation appropriately for easy follow-up
- This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department
- Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date
- Healthcare, insurance, medical billing and/or reimbursement experience preferred
- Previous experience with Epic EMR strongly preferred
Benefits
- The flexibility to work remotely after the initial training period, with the expectation to work on-site as needed per the needs of the hiring department.
- Community caregivers performing work remotely are permitted to live in Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas.
- Opportunities to learn and grow to stay at the top of their fields.
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