Note: The job is a remote job and is open to candidates in USA. M-Files is a global software company providing a context-first document management system that enables secure collaboration, process automation, and governance. The Partner Operations Manager will optimize partner sales performance by designing scalable processes, managing CRM and partner systems, supporting partner programs, and aligning go-to-market strategy with operational execution.
Responsibilities
- Partner with the Sales Executive responsible for delivering the partner revenue targets including forecast and QBR structure and cadence
- Lead the design and execution of scalable partner processes and workflows
- Develop and maintain AI forward and agentic systems, process and reporting
- Manage CRM and Partner systems and ensure data integrity, accuracy, and usability, including compliance and audit readiness across partner-reported data
- Support the development and execution of the partner program, partner business plan review, MDF management, partner agreements, and overall partner governance
- Define and implement partner territory planning, quota setting, and compensation models
- Partner with stakeholders in all aspects of the business both in home and partner only markets
- Identify and implement process improvements to enhance partner and partner sales productivity
- Collaborate with Deal Desk and Marketing Ops to streamline Lead to PO processes, including deal registration and conflict resolution
- Provide insights and recommendations based on sales data and trends
- Support partner recruitment, onboarding, scorecarding, and training of partners and partner sales team members as needed
- Ensure alignment between GTM strategy and operational execution
Skills
- • Bachelor's degree in Business, Finance, Marketing, or related field (MBA preferred) and/or applicable work experience listed below
- • Demonstration of AI forward thinking and development
- • 5+ years of experience in Sales Operations, Revenue Operations, or related roles
- • Experience working in a fast-paced, cross-functional environment
- • Strong understanding of software partner models, sales processes and GTM strategy
- • Familiarity with CRM platforms (e.g., Salesforce) and sales enablement tools
- • Excellent analytical and problem-solving abilities
- • Strong communication and stakeholder management skills
- • Proficiency in AI, Excel, SQL, and PowerBI
- • Ability to manage multiple projects and priorities effectively
- • Detail-oriented with a focus on data accuracy and process optimization
- • Experience with forecasting, pipeline management, and performance metrics
Benefits
- Remote-enabled work with flexibility to establish a life/work balance
- 10 paid holidays annually
- Unlimited PTO
- Matching 401K Plan (25% of employee's contribution up to the IRS max)
- Health insurance (PPO and HDHP/HSA plans offered)
- Dental insurance
- Vision insurance
- Life insurance (1x employee salary)
- Short-term disability (employer paid)
- Long-term disability (employer paid)
- Flexible Spending Plan (medical and dependent)
Company Overview