Note: The job is a remote job and is open to candidates in USA. Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. As a Partner Account Manager, you will manage and grow strategic relationships with Field Service Partners, ensuring high-quality service delivery and operational excellence across Omnidian's Field Service Network.
Responsibilities
- Build, manage, and maintain strong, collaborative relationships with Field Service Partners (FSPs). Serve as the primary management contact for high-level communications, strategic escalations, and long-term operational alignment, while holding partners accountable to Omnidian contract terms
- Model and maintain a camera-on-on for virtual partner meetings, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and regular operational check-ins. Being visible shows Omnidian's commitment to transparency, engagement, and strong leadership, even when the Field Service Partner (FSP) hasn't turned their own video on
- Execute up to 15% - 20% monthly travel to conduct face-to-face partner reviews, spearhead critical on-site escalations, and solidify local service network health
- Act as a trusted partner advocate while maintaining unwavering alignment with Omnidian's operational excellence, quality, and compliance standards
- Support Accounts Payable workflows by collaborating cross-functionally to unblock payment friction and optimize the FSP financial experience
- Foster mutual network growth through proactive, transparent communication and explicit expectation-setting to eliminate operational ambiguity
- Own and actively manage partner KPIs and SLAs, including volume capacity, turnaround time, and dispatch-to-completion performance
- Produce and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence)
- Partner closely with Field Service Coordinators to identify performance gaps, root causes, and corrective action plans
- Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, and job completion timelines) to proactively address risks and inefficiencies
- Identify trends to inform strategic partner initiatives
- Collaborate cross-functionally to drive operational efficiencies and partner satisfaction
- Own and actively manage partner KPIs and SLAs, including volume capacity, turnaround time (TAT), dispatch-to-completion performance, and service quality metrics
- Produce, interpret, and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence)
- Partner closely with peers and Field Service Coordinators to identify performance gaps, conduct root cause analysis, and drive corrective action or improvement plans
- Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, job completion timelines, reporting, and invoicing timeliness) to proactively identify risk, inefficiency, or scalability constraints
- Recommend volume adjustments, corrective actions, or reassignment strategies based on data-driven performance evaluation
Skills
- 2+ years of Solar Operations experience
- 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations
- Demonstrated experience managing external partner or vendor relationships at scale
- Strong analytical skills with the ability to interpret performance metrics and KPIs
- Excellent communication, stakeholder management, and conflict resolution skills
- Intermediate Salesforce skills (reports, dashboards, workflows)
- Previous experience in field service operations environments
- Exposure to partner network scaling or account segmentation strategies
- Familiarity with contract terms and operational SLAs
Benefits
- Family medical
- Dental
- Vision
- Disability
- 401(k) administration
- $1k match per year
- Thoughtful paid time off
- 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year
- Four-week paid sabbatical leave after four years
- Monthly health insurance premiums
- Bonuses
- Long-term stock options for every employee
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
- Vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square (if you are in the Seattle area)
- We mentor and invest in our employees and prioritize them for future opportunities
- Internal candidates: Internal Transfer: Job Application Process
Company Overview