Note: The job is a remote job and is open to candidates in USA. Zayo Group LLC provides bandwidth and communications infrastructure services. The Packet and Voice Engineer joins an optimization team focused on migrations to reduce costs and grooming customer and network circuits for real estate network projects. The role provisions and maintains network and voice services and supports network optimization and equipment transitions.
Responsibilities
- Provision customer and network services in routers, data switches, voice switching platforms and transport equipment
- Perform maintenance window grooming of customer and network circuits in support of optimization efforts
- In-depth analysis on networks to reduce space, power and off-net costs. Develop plans for optimal use of network infrastructure
- Configure, test, and turn up new network devices and decommission legacy equipment
- Provide support to field operations, NOC and other internal and external groups as needed
- Audit network database inventory to identify impacted equipment and facilities for optimization and site vacate projects
- Performs other related duties or projects as assigned
Skills
- At least five (5) years of experience with Ethernet, VoIP and Voice switching
- Experience supporting carrier-grade Ethernet and IP services, including DIA, IP VPN, Ethernet, and WAN connectivity
- Hands-on experience configuring and troubleshooting VLANs, 802.1Q trunking, Layer 2 switching, and Layer 3 routing
- Understanding of QoS, traffic classification, marking, queuing, shaping, and policing in IP networks
- Familiarity with network equipment and operating systems from vendors such as Cisco, Adtran, or equivalent platforms
- In depth understanding of voice features and products including SIP, PRI, CAS, GR303 and business lines
- Strong knowledge of Voice networks including Metaswitch
- Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
- Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and process
- Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize
- Ability to work across functional boundaries
- Solve practical problems and deal with several variables in dynamic situations
- Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision
- Bachelor's degree in a related field, equivalent work experience may be substituted for the degree requirement
- This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
- Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
- Remote work
Company Overview