Note: The job is a remote job and is open to candidates in USA. Umbrella BPO is a mission-driven company that helps businesses scale through services including customer support, operations, content moderation, and engineering. The Outbound Sales Representative engages warm leads through outbound calls, qualifies their needs, manages sales pipeline records, schedules appointments, collaborates with sales leadership, and reports on performance.
Responsibilities
- Conduct outbound calls to warm leads
- Qualify leads by understanding their needs and determining their potential fit with our services
- Ask qualifying questions to identify potential fit
- Hand off qualified leads to the sales team for further engagement
- Maintain accurate records of interactions and feedback
- Manage leads through the sales pipeline by setting appointments and tracking progress towards meeting sales goals
- Use CRM software to maintain accurate records of all interactions and activities
- Work closely with the sales team and leadership to develop strategies for reaching sales targets
- Provide regular reports on sales activities and results to management
- Analyze performance metrics to identify areas for improvement
Skills
- * Professional English fluency
- * Minimum 2-3 years of experience in sales or customer service
- * Proficiency in customer relationship management (CRM) software
- * Strong verbal and written communication skills
- * Ability to build and maintain relationships with potential clients
- * Knowledge of sales techniques and strategies
- * Strong problem-solving and negotiation skills
- * Time management and organizational skills
- * Ability to work independently and as part of a team
- * Flexibility and adaptability to change
- * Bachelor's Degree (Nice to have)
Benefits
- Full-time (40 hours a week)
- Remote work
- Training and growth opportunities provided by Umbrella BPO and outside entities
- Ability to grow your career and determine your next move at Umbrella BPO
- Benefits
- A culture that values inclusion and belonging
- Opportunities for professional growth
Company Overview