Note: The job is a remote job and is open to candidates in USA. Onward Climate is hiring an Outbound B2C Sales Representative to enroll residential utility customers in voluntary clean-energy programs through high-volume outbound phone sales. The role focuses on meeting sales and quality targets while helping customers participate in programs that support renewable energy and reduce carbon emissions.
Responsibilities
- Make outbound sales calls to residential utility customers using provided call lists and enroll interested customers in voluntary clean-energy programs
- Meet or exceed sales performance KPIs with a consistent average of 55+ dials per hour and steady growth in sales conversion rates. Meet or exceed specified call hours, call quality (sales call compliance reviews ≥ 99%), and professionalism performance measures
- Confidently address customer concerns and overcome objections by using our sales response framework–connecting program benefits to customer needs to drive sales
- Maintain a positive, compliant, professional presence throughout every interaction - including challenging calls
- Engage fully in paid training, coaching, and quality reviews. Be ready to discuss your own metrics at every 1:1
Skills
- Pre-existing right-to-work status required (Onward Climate does not provide sponsorship
- 1+ years in a quota-driven, persuasion-based role-especially direct-to-consumer phone sales, fundraising, canvassing, or similar high-volume customer outreach
- You know your numbers and can discuss them
- You have natural phone presence, proactively handle objections competently and confidently, and sustain energy, empathy, and call quality from the first call through call attempt #80 and beyond
- You implement feedback between sessions - not weeks later
- You maintain accurate documentation, easily navigate multiple screens and apps, and are comfortable with Google applications, softphone dialers, and team communication platforms (Slack)
- You're genuinely motivated by environmental impact and can connect program benefits to what customers actually care about
- Outbound B2C phone sales or fundraising experience strongly preferred
Benefits
- Profit sharing, determined based on year-end company performance.
- Fully remote work; fixed schedule during onboarding, with the opportunity to negotiate adjusted hours earned through consistent performance and reliable communication.
- Medical, dental, and vision coverage, with most premiums covered by Onward Climate.
- Annual HSA contributions ($1,000 for individuals / $4,000 for families).
- Up to a 4% 401(k) match.
- Monthly internet stipend.
- Up to 4 weeks of paid vacation annually.
- Up to 10 days of accrued sick time per year.
- 11 paid holidays.
- 2 wellness days.
- 8 hours of paid volunteer time.
- Opportunity to earn bonus paid vacation days by reaching sales targets.
- Paid training.
Company Overview