Note: The job is a remote job and is open to candidates in USA. Infomatics Corp is seeking an Operations Support Specialist to support members and providers in navigating healthcare benefits. The role handles benefit coverage questions, claims, authorizations, and member relationships while clearly explaining insurance concepts and applying healthcare industry knowledge.
Responsibilities
- Handle benefit coverage questions, claims, and authorizations
- Manage member relationships to support retention
- Clearly explain insurance concepts to members and providers
Skills
- Should have good knowledge in customer support and claims
- Knows the healthcare business and can navigate complex situations with confidence
- Goes beyond customer service to bring real industry knowledge to the role
- Solid understanding of how claims, liabilities, and insurance coverage work
- Calm under pressure, thoughtful rather than reactive
- Strong communication skills, both on the phone and in writing
- Basic comfort with business systems and databases
Company Overview
Company H1B Sponsorship