Note: The job is a remote job and is open to candidates in USA. AO | Globe Life is expanding its virtual organization with remote opportunities in client services and operations leadership. The Operations Supervisor supports and mentors remote representatives, manages client relationships, coordinates virtual operations, and helps improve team performance while maintaining client-facing responsibilities.
Responsibilities
- Support and mentor developing remote representatives
- Assist with onboarding and development of new team members
- Help representatives understand systems, procedures, and expectations
- Participate in virtual coaching and development sessions
- Help establish individual and team performance goals
- Monitor activity and assist with performance accountability
- Identify areas where representatives may need additional support
- Provide constructive feedback and encouragement
- Recognize achievements and reinforce positive performance
- Help maintain a collaborative, professional, and growth-focused team culture
- Conduct scheduled virtual appointments through Zoom and phone
- Connect with individuals and families who have requested benefit information
- Listen to client needs and answer questions professionally
- Explain available life, accident, and supplemental benefit options
- Help clients understand coverage choices
- Provide personalized recommendations based on client needs
- Guide eligible clients through applications and enrollment
- Provide ongoing service and follow-up
- Assist with policy-related questions and reviews
- Build long-term relationships through professionalism and consistent communication
- Coordinating appointments, schedules, and follow-up activities
- Maintaining accurate digital records and documentation
- Helping monitor individual and team activity
- Identifying opportunities to improve productivity
- Supporting consistent client-service standards
- Utilizing CRM systems and digital business tools
- Helping resolve day-to-day workflow challenges
- Supporting adherence to company procedures and applicable requirements
- Communicating updates and priorities to team members
- Collaborating with management on team-development initiatives
- Virtual client consultations
- Online team meetings
- Remote coaching sessions
- Digital client follow-up
- Virtual training and workshops
- Leadership-development meetings
- Online collaboration with team members and management
Skills
- * Excellent communication and interpersonal skills
- * Leadership or supervisory potential
- * Ability to motivate, encourage, and support others
- * Strong customer-service skills
- * Active listening and relationship-building abilities
- * Strong organization and time management
- * Ability to prioritize multiple responsibilities
- * Problem-solving and critical-thinking skills
- * Positive and professional attitude
- * Personal accountability and dependable follow-through
- * Goal-oriented and performance-focused mindset
- * Ability to work independently from home
- * Comfort collaborating with and supporting a virtual team
- * Confidence using Zoom and digital technology
- * Coachability and willingness to continuously develop
- * Operations
- * Customer Service
- * Customer Service Supervision
- * Team Leadership
- * Call Center Leadership
- * Sales
- * Account Management
- * Client Relations
- * Recruiting
- * Training & Development
- * Retail Management
- * Hospitality Management
- * Healthcare
- * Financial Services
- * Military Leadership
- * Administrative Supervision
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional home workspace
- * Be comfortable communicating through Zoom and phone
- * Be comfortable learning digital business systems
- * Be willing to complete required training
- * Be willing to participate in ongoing leadership development
- * Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
- Previous insurance or supervisory experience is helpful—but **not required**
- *Previous leadership, supervisory, or insurance experience is helpful but not required.*
Benefits
- 100% Remote / Work From Home
- Flexible scheduling
- Weekly commission payments
- Personal production commissions
- Performance bonuses
- Leadership incentives
- Team-based compensation when applicable
- Renewal and residual income opportunities
- Recognition and achievement incentives
- Medical insurance reimbursement opportunities for qualifying representatives
- Company-supported life insurance for qualifying representatives
- Accidental Death Benefit coverage for qualifying representatives
- Union representation through OPEIU Local 277 for qualifying representatives
- Leadership-development resources
- Professional coaching and mentorship
- Virtual technology and business tools
- Company-sponsored incentive travel for qualifying performers
- Leadership conventions
- Professional conferences
- Team-building events
- Performance contests
- Recognition programs
- Achievement awards
- Advanced leadership-development opportunities
- Structured virtual onboarding
- Product and benefits education
- Client-service training
- Consultative sales development
- Virtual presentation skills training
- Business systems and technology training
- Communication development
- Coaching fundamentals
- Performance accountability training
- Goal-setting support
- Team-development strategies
- Leadership training
- One-on-one mentorship
- Licensing guidance and support
Company Overview