Note: The job is a remote job and is open to candidates in USA. H/L Agency is hiring an Account Supervisor – Media AOR to lead day-to-day operations and strategic integration for a major media account. The role manages client relationships and account growth, connects media planning with creative and performance analytics, oversees campaign workflows and budgets, and mentors the account team.
Responsibilities
- Client Relationship & LOB Growth: Serve as a trusted strategic partner across multiple lines of business. Strengthen client relationships, manage client expectations on scope and budget, and proactively present POVs to unlock growth opportunities
- Media & Marketing Integration: Partner with the Account Director and media counterparts to lead media planning, marketing calendars, and integrated campaign strategies
- Performance-Driven Strategy: Leverage dashboard analytics and key campaign KPIs to evaluate performance, optimize creative/media strategies, and deliver actionable recommendations (e.g., creative refreshes, media optimizations, test-and-learn initiatives)
- Financial Management: Oversee account profitability, client budgets, billing inputs, and invoice processing, ensuring alignment between scope, timing, and revenue
- Integrated Campaign Management: Oversee the end-to-end campaign lifecycle across digital, social, broadcast, OOH, and emerging channels - from writing creative briefs and leading kickoffs to directing client presentations
- Team Development & Mentorship: Direct, train, and mentor direct reports (AE, AC). Establish clear goals, delegate effectively, and foster an empathetic, supportive team environment centered on growth and accountability
- Process Excellence: Optimize daily account workflows across media, creative, and production teams to maintain high output quality and operational efficiency
Skills
- 5–7 years of agency experience, with at least 1 year actively managing a team in an Account Supervisor (or equivalent) role
- Strong grounding in the digital media ecosystem, emerging channels/platforms, and performance analytics
- Exceptional self-awareness, active listening skills, and the ability to read the room, navigate complex client dynamics, and lead with empathy
- Track record executing integrated campaigns across digital, paid social, broadcast, and OOH
- Demonstrated success evaluating performance data to construct independent, high-level client POVs
- Exceptional written, verbal, and presentation skills with experience leading senior client discussions
- Bachelor's degree or equivalent practical experience
- Intuitive, empathetic, and adept at navigating diverse personalities, building genuine rapport, and resolving friction smoothly across clients and agency teams
- Driven by data insights, intuitive problem-solving, and a desire to continuously test and innovate on client business
- Decisive, level-headed under fast-paced agency deadlines, and able to project calm confidence to clients and internal teams alike
- Skilled at bringing cross-functional teams (Media, Creative, Production) together to achieve shared client goals
Benefits
- Hybrid work in Oakland, CA
- Remote-friendly for U.S.-based candidates
Company Overview