Note: The job is a remote job and is open to candidates in USA. Public Consulting Group LLC is a public sector solutions implementation and operations improvement firm serving health, education, and human services agencies. The Operations Supervisor will lead client-facing and internal activities for the Social Security Advocacy Management Services program, supervise team leads, manage deliverables, monitor performance, support regulatory compliance, and drive process improvements.
Responsibilities
- Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction
- Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes
- Responsible for internal project management activities including tracking and completion of internal deliverables
- Ensure that new hires receive robust, well planned and effective new hire training
- Ensure team’s compliance with federal and state laws, regulations, and policies
- Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities
- Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests
- Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work
- Maintain and update Standard Operating Procedures and training materials for team functions
- Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management
- Maintain accurate monthly, quarterly and annual project and client facing reporting
- Lead client facing training in a variety of settings
- Maintain positive working relationships with client, federal partners, colleagues, and team members
- Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program
Skills
- * Ability to prioritize responsibilities for self and others and to delegate tasks
- * Ability to organize and plan work efficiently within set time limits for self and others
- * Ability to successfully manage a team's performance by meeting staffing and project performance goals
- * Ability to proactively identify performance concerns and create and manage corrective action plans
- * Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies
- * Strong verbal communication skills in formal and informal settings, including customer service
- * Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client facing publications and direct communication with client and stakeholder through email communication
- * Critical thinking for the sake of problem solving and identifying process improvements
- * Detail-orientation
- * Ability to work independently and within a team
- * Demonstrates initiative
- * Comfortable using Microsoft Office applications, including Excel, Word, and Outlook
- Bachelor's degree or higher
- 5+ years of relevant work experience, including supervision of staff and project management responsibilities
- Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts
- Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred
- Preferably in business related fields
Benefits
- Medical and dental care benefits
- 401k
- PTO
- Parental leave
- Bereavement leave
Company Overview