Note: The job is a remote job and is open to candidates in USA. Public Consulting Group LLC is a public sector solutions and operations improvement firm serving health, education, and human services agencies. The SNAP Quality Assurance Consultant will analyze SNAP eligibility operations, quality assurance processes, and performance data, while advising, coaching, and helping state agencies improve payment accuracy and case processing.
Responsibilities
- Observe and analyze current state business processes related eligibility operations and case processing
- Review and analyze Quality Control findings and other data to identify root cause of payment errors
- Translate QC findings into actionable improvement strategies, help states turn findings into training/job aids, policy clarifications, or system/process changes
- Perform in-depth case reviews to identify root cause of payment errors
- Identify measures to reduce payment errors, improve efficiency, and improve customer service
- Develop tools to help conduct quality assurance activities, including measures to prioritize and review error-prone cases
- Advise agency leaders on implementation and change management
- Coach supervisors and eligibility processing staff on enhancements to business processes and systems
Skills
- Strong communicator
- Extensive understanding and knowledge of SNAP eligibility policy
- In-depth experience with SNAP Quality Control process and error rate calculation
- Ability to work closely with other team members and managers
- Ability to coach and advise PCG clients (e.g. state agency leadership, SNAP directors, eligibility staff, etc.)
- Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word and Excel
- Detail and process improvement oriented
- Enthusiastic, independent, and self-motivated
- Ability to prioritize work and meet deadlines
- Ability to recognize and maintain the confidentiality of all materials in the work setting
- Ability to work independently with limited in-person supervision
- Minimum of 5+ years of prior experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities
- Previous experience in consulting and/or training strongly preferred
Benefits
- Medical and dental care benefits
- 401k
- PTO
- Parental leave
- Bereavement leave
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