Note: The job is a remote job and is open to candidates in USA. Sifted is a logistics technology company leveraging Logistics Intelligence and AI to help shippers optimize parcel supply chain operations and reduce costs. The Operations Specialist processes freight and parcel claims, communicates with carriers and clients, reviews documentation, maintains accurate records, and identifies trends and root causes. The role also supports operational improvements through AI tools, automation, and cross-functional collaboration.
Responsibilities
- Communicate with carriers, clients, and internal teams to keep claims moving smoothly
- Review shipping documentation — bills of lading, proof of delivery, and carrier notes — to establish liability and determine the appropriate settlement
- Enter and update claim information accurately in the tracking system, keeping every record complete and audit-ready
- Leverage AI tools (SiftedAI, Claude, and similar) to assist in claim documentation, report drafting, and root-cause analysis
- Identify claim trends across clients and carriers, and share insights that lead to operational improvements and preventative measures
- Actively participate in team meetings, project discussions, and innovation sessions focused on process automation and continuous improvement
- Review and process parcel and freight claims for loss, damage, or delay according to company policies and carrier terms
Skills
- • Proficiency in Microsoft Excel — data entry, formulas, pivot tables, managing large datasets, and building dashboards
- • Strong attention to detail and accuracy in handling high-volume transactional work under time-sensitive deadlines
- • Exceptional written, verbal, and interpersonal communication skills
- • Demonstrated ability to collaborate across departments and with external stakeholders such as carriers and clients
- • A curious, proactive approach to problem-solving, with a track record of seeing issues through to resolution
- • Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation, and enthusiasm for applying emerging technology to logistics operations
- • Strong organizational and multitasking ability with a solutions-focused mindset
- • High school diploma or GED required
- • No minimum years of experience required
- Postsecondary education in Logistics, Supply Chain, or Business preferred
- Bonus points for previous exposure to parcel, freight, or claims processing
Benefits
- Flexibility to achieve and accomplish results
- An extremely collaborative work environment across teams
Company Overview