Note: The job is a remote job and is open to candidates in USA. Dell Technologies is seeking an Operations Manager for Federal Customer to support their Mission Operations. This role involves coordinating day-to-day mission execution, managing risks, and ensuring alignment with performance expectations in a secure operational environment.
Responsibilities
- Lead daily operational execution in alignment with customer and program priorities
- Coordinate staffing, scheduling, tasking, and workload balancing across teams
- Track risks, issues, dependencies, and escalations through resolution
- Provide status reporting, briefings, and operational updates to stakeholders
- Drive accountability for SLA, KPI, and delivery commitments
- Partner with technical leads, security teams, and support functions to remove blockers
- Support workforce planning, onboarding, and team development activities
- Lead the development of operational processes/SOPs and ensure all processes are followed and continuously improved
- Ensure ticket escalation processes are developed, monitored, and improved as necessary
Skills
- Experience leading operations, program execution, or delivery teams
- Strong communication and stakeholder-management skills
- Experience managing priorities, risks, and escalations in a structured environment
- Ability to lead cross-functional teams in support of mission objectives
- Strong organizational, reporting, and decision-making skills
- Active TS/SCI and ability to maintain access as required by the program
- PMP or equivalent program-management certification
- Experience supporting government or classified programs
- Experience with staffing coordination and customer delivery metrics
- Familiarity with service delivery, IT operations, or technical program execution
- Experience briefing senior leaders or customers
Company Overview