Note: The job is a remote job and is open to candidates in USA. Openhouse is a New York-based premium merchandise company seeking an Operations Manager to oversee product flow from purchase order through delivery. The role manages supply chain operations, inventory, customization orders, production-related client issues, and accurate order system data while coordinating with suppliers, factories, warehouses, clients, sales, and design teams.
Responsibilities
- Place POs with suppliers in the US and Asia
- Resolve questions and issues on open orders
- Track orders through every stage of production
- Keep internal systems accurate at all times: dates, statuses, costs, production data
- Coordinate inbound shipments from factory to warehouse, and direct to client where needed
- Manage inventory of our in house line of quality blanks and keep levels accurate
- Own the relationship with our customization factory
- Issue and track customization POs
- Partner with the design team to resolve customization issues
- Resolve production-related client issues
- Answer "can we do this" inquiries from the sales team with clear, accurate responses
Skills
- • Experience in supply chain, production, or sourcing, ideally in apparel, promotional products, branded merchandise, or custom manufacturing
- • Comfortable working across time zones with overseas factories
- • Organized and systems-minded. You keep records clean without being asked
- • Direct communicator. You escalate early and you don't let problems sit
- • Strong judgment on what to promise and what to check first
- • Conversational and written Mandarin
- • Experience with domestic decoration and customization partners
- • Familiarity with ERP or order management systems
Benefits
- Remote work arrangement
- Real ownership from day one on product for world-class brands
- Small team, fast decisions, high standards
Company Overview