Note: The job is a remote job and is open to candidates in USA. North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority focused on reducing risks to the reliability and security of the North American bulk power system. The Human Resources Operations Manager leads People & Culture operations, supervises HR professionals, serves as an HR Business Partner for assigned business units, and drives process improvement, compliance, employee experience, and strategic people initiatives.
Responsibilities
- Lead the day-to-day delivery of People & Culture operations, ensuring effective, efficient, and employee centered service across payroll, benefits, talent acquisition, learning and development, HR systems, compliance, and employee lifecycle processes
- Lead, coach, develop, and mentor a team of HR professionals, establishing clear performance expectations, fostering accountability and building team capability to deliver exceptional HR services
- Serve as the HR Business Partner for assigned business units, developing trusted advisor relationships with leaders and providing guidance on organizational effectiveness, workforce planning, talent management, employee engagement, leadership effectiveness, and change management
- Develop proficiency in payroll processes and systems to serve as a back up payroll administrator, ensuing continuity of payroll operations and timely, accurate payroll processing during absences or periods of increased workload
- Partner with leaders to support recruitment, selection, onboarding, and workforce planning activities, ensuring hiring strategies align with organizational and business unit objectives
- Provide expert guidance and support on employee relations matters to assigned business units, including performance management, workplace investigations, conflict resolution, corrective action, policy interpretation, and organizational changes
- Support talent management processes, including performance reviews, talent assessments, succession planning, leadership development, employee development, and retention initiatives
- Ensure compliance with applicable federal, state and local employment laws, regulations, polices and reporting requirements while maintaining accurate records and documentation
- Lead continuous improvement initiatives by identifying opportunities to streamline workflows, automate processes, improve service delivery, and leverage technology solutions, including HRIS planforms, AI, and self-service tools
- Partner closely with Centers of Excellence, business leaders, and cross functional stakeholders to implement People & Culture programs, organizational initiatives, and change management activities that support strategic objectives
- Support internal and external audits, manage vendor relationships and ensure appropriate controls, documentation, and governance practices are maintained
- Lead and participate in People & Culture projects and initiatives, ensuring successful planning, communication, execution, stakeholder alignment, and achievement of desired outcomes
- Champion NERC’s culture and values by fostering an inclusive, collaborative, high-performing workplace that promotes employee engagement, professional growth, and organizational success
Skills
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Seven+ years of progressive Human Resources experience, with significant experience in HR operations, employee lifecycle management, and process improvement
- Demonstrated experience managing HR programs, policies, systems, and operational processes in a complex business environment
- Strong knowledge of employment laws, compliance requirements, HR policies, and HR best practices
- Experience administering and optimizing HRIS platforms and leveraging HR technology to improve efficiency and employee experience
- Proven ability to analyze HR data and metrics to identify trends, provide insights, and support business decision-making
- Experience leading cross-functional projects, process improvement initiatives, and change management efforts
- Excellent organizational, project management, and problem-solving skills with strong attention to detail
- Ability to influence and partner with leaders and employees at all levels of the organization to achieve results
- Strong employee relations, customer service, and stakeholder management skills
- Excellent verbal and written communication skills along with exceptional interpersonal skills required
- Ability to handle sensitive and confidential information with professionalism and discretion
- Ability to work effectively with peers in a fast-paced, team-oriented environment
- Must be proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams; experience with HRIS systems required
- Excellent analytical, reconciliation, and proactive critical thinking skills
- Travel necessary: Passport required for North American travel
- 10% - 15% travel to Atlanta or Washington, DC
Benefits
- This position is classified as a remote/virtual.
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