Note: The job is a remote job and is open to candidates in USA. Crawford & Company is a global leader in claims management, dedicated to restoring lives through their services. The Operations Manager will oversee the management and improvement of a unit responsible for delivering specified services, ensuring compliance with corporate policies and maintaining product quality.
Responsibilities
- Provides direction and supervision to Team Managers
- Assists Managing Director in development of sales plan and coordinates local sales efforts with national and regional sales plans
- Directs sales solicitation activities of Team Manager personnel
- Recruits, selects, orients, hires, coaches, counsels, disciplines, and evaluates the performance of service hub employees
- Encourages and monitors compliance with continuing professional education of service center personnel
- Insures personnel records of employees are maintained in accordance with corporate policies
- Maintains product quality through compliance with service standards and client instructions
- Completes file re-inspections and audits as requested
- Monitors and improves efficiency of unit operations
- Assists Managing Director in establishing business plan and budget for unit
- Ensures timely closing and billing of files
- Monitors both billed and unbilled inventory to meet business unit DSO (Days Sales Outstanding) objectives
- Participates in industry organizations and functions and upholds image of corporation
- Stays abreast of changes in industry
- Upholds the Crawford Code of Business Conduct at all times
- Participates in special projects or performs duties in other areas as requested
Skills
- College degree or an equivalent combination of education and experience
- Previous experience delivering the services and/or supervising the delivery of services offered by the branch office; previous management experience required
- Strong verbal and written communication skills
- Ability to effectively manage, supervise, and develop employees
- Thorough knowledge of services being delivered by branch office
- Personal computer skills
- Good organizational and interpersonal skills
- Position must be based in the same location as the AVP Managing Director
- Annual minimum revenue threshold of 7.0 million
- Appropriate compliment of management and staff
- A willingness to relocate
- Must have valid drivers license; maintenance of adjuster's license. Must complete continuing education requirements as outlined by Crawford Educational Services and jurisdiction of branch office
- A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary
- Travel may be required during/outside of normal business hours when necessary
Benefits
- Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness
- Generous Employee Referral Bonus Program
- Access To Multiple Employee Discounts
- Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
- Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
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