Note: The job is a remote job and is open to candidates in USA. MSI is a managing general agent that develops specialized insurance solutions and supports partners through technology-enabled policy lifecycle services. The Operations Intern will participate in a 10-week rotational program across MSI and LeaseTrack, supporting operational analysis, documentation, training improvement, technology implementation, and process-improvement projects.
Responsibilities
- Review, assess, and help improve existing training programs, guides, and internal process documentation for MSI and LeaseTrack operations teams
- Rotate across operational functions to gain a broad understanding of how MSI and LeaseTrack programs are administered and supported
- Assist in reviewing and analyzing operational reports, workflows, and records to understand how key business decisions are made
- Observe cross-functional meetings to understand process coordination, implementation and ownership
- Assist in preparing operational status reports and other documentation for management
- Support the coordination of projects, technology implementations, and process-improvement initiatives across teams
- Assist with special projects as assigned by management
Skills
- Must be currently enrolled in a recognized college program with a focus on business management, operations, economics, risk management, or a related field
- A demonstrated interest in business operations, process improvement, and the insurance industry
- Excellent communication, analytical, and problem-solving skills
- The ability to work well in a team and collaborate with various levels of the organization
- The capacity to work independently while fostering a positive group dynamic in a remote environment
- Reliable internet access and a suitable remote work setup
- Ability to maintain confidentiality and handle sensitive information
Benefits
- This is a remote internship.
- Professional development through a comprehensive rotational program across our MSI and LeaseTrack operations teams
- Interacting with top C-suite professionals during intern enrichment sessions
- Participation in AI and Operations, technology integration and implementation projects
- Mentorship opportunities
- Practical hands-on experience through shadowing professionals across our dynamic operations and tracking services
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