Note: The job is a remote job and is open to candidates in USA. Encore is a company focused on providing exceptional audio-visual services, and they are seeking an Operations Director to oversee operations and ensure profitability in high-revenue locations. The role involves managing the operations team, maintaining inventory, and fostering employee development to achieve organizational goals.
Responsibilities
- Directs the operations team on daily equipment setups and strikes
- Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately
- Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards
- Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors
- Utilizes the billing system to coordinate invoicing activities and ensures accuracy
- Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear
- Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally
- Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel
- Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary
- Researches and remains current on new technology and equipment to purchase
- Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members
- Manages staff to support the growth of the business and accomplish the organizational goals
- Provides focused and continued coaching to develop the skills of team members
- Manages human resources activity including selection, performance management, and training and development
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards
- Ensures employees are properly trained in all areas
- Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs
- Provides mentoring and coaching to assure the continual development of team members
- Trains technical staff and models appropriate use of all technical equipment
- Recommends team members for additional training opportunities as needed
Skills
- High School Diploma is required
- 3+ years of audio-visual experience
- 1+ years of supervisory experience
- Working knowledge of audio-visual equipment in a live show environment
- Experience handling pre-planning and operations of large audio-visual events
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- A valid driver's license is required for team members in positions that operate Company vehicles
- Bachelor's degree is preferred
Company Overview