[Remote] Operations Director (Remote - US Base)

Note: The job is a remote job and is open to candidates in USA. Sutherland provides artificial intelligence, automation, cloud engineering, advanced analytics, and business process outsourcing services to organizations worldwide. The Operations Director will lead a rapidly expanding educational technology program, overseeing large-scale BPO and client operations, team management, strategic planning, cross-functional collaboration, and compliance.

Responsibilities

• Department Leadership: Manage daily operations and long-term projects for your specific unit
• Team Management: Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals
• Strategic Planning: Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives
• Cross-Functional Collaboration: Work with other departments to streamline scholarship processing, family outreach, and system improvements
• Compliance & Reporting: Ensure all program or financial operations follow state laws, contractual obligations, and internal policies

Skills

• • Education: Bachelor's degree in a relevant field
• • Experience: 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level
• • Remote Leadership: Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment
• • Budget & Finance: Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings
• • Core Skills: Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits
• • Domain Expertise: Prior background in the educational technology (EdTech) sector is highly preferred

Company Overview

Sutherland is a digital transformation company that provides business process and technology management services. It was founded in 1986, and is headquartered in Pittsford, New York, USA, with a workforce of 10001+ employees. Its website is https://www.sutherlandglobal.com.

Company H1B Sponsorship

Sutherland has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 1 in 2023, 5 in 2022, 7 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.