Note: The job is a remote job and is open to candidates in USA. Alamar Biosciences develops highly multiplexed, high-sensitivity protein biomarker assays to support scientific discoveries and clinical outcomes. The Manager, Sales Operations owns execution across territory and compensation administration, CRM and Salesforce governance, forecasting, KPI reporting, order and backlog management, revenue reconciliation, and sales team onboarding in a remote role.
Responsibilities
- Execute territory carve builds and scenario modeling from approved criteria and data sources
- Field and resolve rep-level compensation questions and disputes; escalate plan design questions or exceptions affecting take-home pay
- Maintain plan documentation and quota records as the single source of truth
- Scope and prioritize smaller-scale Salesforce enhancement requests from sales and commercial teams; write clear requirements for development
- Test and roll out approved changes to the sales team, including training and adoption follow-up
- Own ongoing CRM data hygiene: deduplication, account/entity mapping, and pipeline data integrity monitoring
- Maintain and enforce a sales process documentation playbook (stage definitions, pipeline classification rules, exclusion criteria) as the org's reference standard
- Train the sales team on Salesforce process and mechanics (data entry standards, stage progression, required fields), tied to the process documentation playbook
- Train the sales team on forecasting process and mechanics: submission cadence, what's expected each cycle, and how updates flow into the model
- Own pipeline hygiene monitoring: identify stale, incomplete, or misclassified opportunities and drive resolution directly with reps and managers
- Support the forecasting cadence: help facilitate bottom up forecast process, including territory level flux analysis and key drivers. Assist with region and global level reviews and exec readouts
- Build and maintain recurring KPI dashboards and scorecards: quota attainment, pipeline coverage, pull-through, rep and territory performance
- Deliver a consistent reporting cadence to sales leadership
- Monitor key KPIs at territory level, identifying variances and driving awareness to regional sales leaders
- Track discounting trends and flag exceptions or patterns worth leadership attention
- Partner with local teams on process adoption and operational issue resolution
- Coordinate with Manufacturing, Logistics, and Finance to resolve order issues and keep backlog status current and accurate in Salesforce
- Build and manage tooling, including AI-supported tracking and status communication, to monitor order health across the backlog and proactively flag delays or issues
- Own recurring reconciliation of Salesforce bookings/revenue data against Finance records; resolve and document discrepancies
- Coordinate renewal and service contract tracking (services and warranty) to prevent lapses
- Manage new sales hire setup: Salesforce access, forecasting tools, and territory assignment, as the team scales through planned headcount growth
Skills
- 5-8 years in sales operations, revenue operations, or a related commercial function, ideally in B2B life sciences, medical device, diagnostics, or complex technical sales
- Strong Salesforce power-user proficiency (reports, dashboards, list views)
- Advanced Excel skills; comfort building and maintaining structured, auditable models
- Experience with sales compensation administration (calculation, plan communication, dispute resolution)
- Strong cross-functional and cross-regional communication skills; comfortable partnering with sales leaders across AMR, EMEA, and APAC
- High accuracy bar
- Comfortable operating in a scaling, still-forming environment. Process gaps are normal and this person builds structure rather than waiting for it
- Interest and some fluency in applying automation or AI tools to streamline recurring operational workflows (order tracking, status communication, reporting)
Benefits
- Bonus
- Equity
- This is a remote role.
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