Note: The job is a remote job and is open to candidates in USA. Wix is a company whose POS team integrates point-of-sale solutions to support businesses online and offline. The temporary Operations Associate will manage fulfillment, returns, repairs, warranty swaps, and inventory across international warehouses and coordinate with logistics partners and internal teams.
Responsibilities
- Manage the order fulfillment process across our three third-party warehouses in California (US), outside Toronto (Canada), and outside London (UK), ensuring orders are properly routed and fulfilled within SLA
- Own customer returns, repairs, and warranty swaps end to end, keeping customers informed and issues resolved quickly
- Maintain visibility into inventory levels across all warehouses, open purchase orders as needed, and sustain required inventory thresholds at all times
- Work closely with Wix's third-party warehouses and manufacturing/logistics partners to keep fulfillment on track
- Serve as the go-to point of contact for sales and customer care on point-of-sale and fulfillment questions, ensuring smooth order and information flow between teams
Skills
- 2+ years of administrative or supply chain experience
- Comfortable working across multiple time zones and coordinating with international teams
- Strong organizational skills and attention to detail
- Flexible and adaptable, comfortable jumping in wherever needed during a fast-moving, temporary assignment
- Excellent communication skills to liaise confidently with internal teams and external partners
- Experience with POS systems or supply chain tools – an advantage
Benefits
- Fully remote position
- Full-time temporary role running approximately October through March
Company Overview
Company H1B Sponsorship