Note: The job is a remote job and is open to candidates in USA. Fluke Health Solutions’ Landauer business provides radiation safety, monitoring, and occupational health solutions. The Junior Account Manager supports sales representatives with post-sale activities, serves as a primary customer support contact, manages account documentation and issue resolution, and identifies cross-sell and upsell opportunities.
Responsibilities
- Maintain Accurate CRM and Case Management Records
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs
- Ensure all cases/tickets are properly categorized and closed within designated timeframes
- Drive Proactive Communication and Follow-up
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs
- Ensure all cases/tickets are properly categorized and closed within designated timeframes
- Support Sales Processes and Documentation
- Assist with preparation of quotes, proposals, or product literature as requested by sales
- Follow up with customers for missing documents, approvals, or order confirmations
- Help coordinate onboarding materials or training planning for new customers
- Collaborating with Internal Teams to Improve Service
- Identify recurring service issues or process inefficiencies and report trends to leadership
- Recommend improvements to workflow, communication, or customer touchpoints
- Participate in team huddles or process improvement projects to enhance the customer experience
- Maintaining Knowledge of Products, Services, and Promotions
- Stay informed about updates to product offerings, promotions, pricing, or service changes
- Share relevant products or promotional details with customers when appropriate
- Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used
- Support Reporting and KPI Monitoring
- Track personal and team-level metrics related to response times, resolution rates, and satisfaction
- Share insights with the team to continuously improve service delivery and support outcomes
Skills
- Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
- Experience within healthcare or SaaS industries preferred
Company Overview
Company H1B Sponsorship