Note: The job is a remote job and is open to candidates in USA. Reserv is an insurtech building AI and automation technology for claims. The Operations Associate supports strategic projects and business planning, coordinates meetings and follow-up, and helps document processes and ensure service-level agreements are met.
Responsibilities
- Attend and prepare for meetings, circulate the actionable items from these meetings and ensure that the to-dos are completed in a timely manner
- High level of involvement and visibility on strategic projects while working on/assisting with business planning efforts, account reviews, and many more high impact initiatives across the company
- Organising and coordinating all meetings in accordance with all schedules and timezones
- Able to interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, and efficient
- Take initiative to add value in areas of the business that you are interested in and passionate about
- Review and assist with process documenting
- Review and assist with ensuring SLAs are met both externally and internally
Skills
- Candidates must reside in an eligible U.S. state throughout employment
- Highly motivated and growth-oriented
- Empathetic. You exercise empathy and patience towards everyone you interact with
- Sense of urgency - at all times
- Anti-status quo. You don't just wish things were done differently, you act on it
- Communicative
- Able to interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, and efficient
- Experience in fast pased Operations
- 3 - 4 years of experience working in an operations role at a fast-paced tech company
- Delivering on time-sensitive tasks
- Experience in using internal tools and streamlining operations processes
- Proven ability to enhance cross-functional efficiency through process improvement
- Ability to execute independently in a changing environment
- Strong prioritisation skills with the ability to pivot as business needs change
- Self starter who can identify areas for improvement and drive solutions
- Cross-functional teamwork experience
- Excellent communication skills and attention to detail
- CII Industry Qualification or Equivalent experience preferred
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere within an eligible U.S. state throughout employment (excluding California, Alaska, Hawaii, U.S. territories, and outside the United States) to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
Company Overview