Note: The job is a remote job and is open to candidates in USA. Exclusive Networks is a global cybersecurity go-to-market specialist providing partners and end-customers with security products and services worldwide. The Operations Associate supports order processing, returns, quality reviews, operational issue resolution, process improvements, cross-functional procedure development, and employee training. The role also helps ensure accurate order fulfillment and a strong customer experience.
Responsibilities
- An Operations Associate's roles include assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties
- Proactively address, resolve, and/or escalate any operational issues affecting customer experience
- Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices
- Follow proper protocols to ensure correct order entry and fulfillment
- When processing POs, quotes, and RMAs, ensure completeness and accuracy
- Enter data into a variety of organization software systems
- Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required
- Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service
- Assist in training other order entry employees in the development of skills and knowledge
- Support with the continuous development of processes and workflows
Skills
- 3+ years of operations experience
- Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
- Intermediate to Advanced MS Office Application – MS Outlook and Excel
- Excellent English verbal and written communicate skills
- General understanding of the quote-to-cash processes
- High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn
- Ability to work well under pressure, customer focused and a team player
- Must be able to work PST hours (USA)
- Prior order management experience a plus
Benefits
- Paid Leaves (Annual, Sick, Birthday, Well-being)
- HMO (Upon Day 1 with free dependent)
- Variable Pay
- Employee Assistance Program
Company Overview
Company H1B Sponsorship