Note: The job is a remote job and is open to candidates in USA. GHX is a healthcare business and data automation company that enables healthcare organizations to improve patient care and maximize industry savings through cloud-based supply chain technology, solutions, analytics, and services. The Operations Analyst II supports implementation project delivery, product configuration, email campaigns, reporting, customer maintenance, data analysis, quality assurance, and product education, primarily for Vendormate Credentialing.
Responsibilities
- Lead and coordinate data collection, analyze, and assimilate data into a format easily understood by end users. You will apply proven communication, analytical, and problem-solving skills to help maximize the company’s revenue
- Gather, analyze, and assimilate data into a format for internal users. This will encompass conducting QA efforts to ensure work is being completed accurately and in a timely manner for utmost customer satisfaction
- Complete work requests and from time to time review the work of other Analysts for product configuration, email campaigns, and reporting
- Demonstrate initiative by taking a proactive approach to seek, and provide feedback on people, process improvement, and product
- Maintain internal customer satisfaction scores of 95% or greater across all teams supported
- Solid technical skills with developing knowledge of GHX’s suite of products beginning with Vendormate Credentialing, which is a provider product line that enables hospitals to manage their vendors’ regulatory compliance and onsite access
- Behavior that exhibits the GHX core values of Collaborate, Innovate, Inspire, and Grow
- Other recurring responsibilities and special projects, as assigned
Skills
- • Bachelor's degree in technical, business, or management discipline + 3 years relevant experience
- • Expert in Microsoft Office, particularly Excel
- • 1+ years of data analysis experience
- • Team oriented person with intense focus on problem solving, attention to detail, quality, and customer service
- • Embrace change with positive intent and work collaboratively to improve processes
- • Ability to multi-task while completing work requests, projects, and recurring responsibilities
- • Aptitude for manipulating, analyzing, and displaying data
- • Capability to follow established processes and contribute to process improvement
- • Proficiency in planning, prioritizing, and executing tasks
- • Effective written and verbal communication with customers, peers, and management
- • Able to travel up to 15% annually
- • 1+ years of relevant business experience
- • Database experience (MS Access, MS Excel, SQL or related)
- • Basic understanding of computer programming
- • Experience with Salesforce.com, MailChimp, Jasper, and Tableau
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid-time off
- Education reimbursement
Company Overview
Company H1B Sponsorship