Note: The job is a remote job and is open to candidates in USA. LHH is seeking Open Enrollment Customer Service Representatives to support customers during the busy open enrollment season. The role involves handling a high volume of incoming calls, providing excellent customer service, and assisting with various administrative tasks.
Responsibilities
- Handle a high volume of incoming customer phone calls
- Provide excellent customer service and support while answering questions and resolving issues
- Enter and update information accurately in company systems
- Process customer requests and supporting documentation
- Assist with electronic mailings and customer communications
- Route inquiries to the appropriate teams when needed
- Support open enrollment activities and other administrative projects
- Maintain confidentiality and accuracy while working independently in a remote environment
Skills
- High school diploma or equivalent
- At least 6 months of customer service, call center, administrative, or office support experience
- Strong communication and telephone skills
- Comfortable handling a high volume of calls throughout the day
- Accurate data entry and computer skills
- Ability to multitask, prioritize work, and meet deadlines
- Dependable, professional, and team-oriented mindset
- Ability to work overtime and weekends when business needs require
- Must have a private, distraction-free workspace
- Reliable high-speed internet service
- Ability to work exclusively on assigned duties during scheduled shifts
- Attendance is critical during peak open enrollment season, particularly October through December
- Successful candidates must be available to work scheduled shifts throughout the holiday season, with limited time off
- Background check required prior to employment
- Experience with Microsoft Office (Word, Excel, Outlook)
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid Sick Leave, where required by law
- Any other paid leave required by Federal, State, or local law
- Holiday pay upon meeting eligibility criteria
- Company-provided equipment
Company Overview