Note: The job is a remote job and is open to candidates in USA. 1Password is a leading cybersecurity company focused on building a safe and productive digital future. They are seeking a Staff Engineering Technical Writer to develop an education strategy that leverages industry changes and creates optimized content for their developer tools.
Responsibilities
- Architect content navigation structures and content sets that support users of all experience levels with specific technical problems they are trying to solve
- Author content by testing workflows directly in context and describing the steps that enable those workflows, converting existing content for new audiences, and by working with SMEs or other stakeholders
- Engage with the community and internal stakeholders to improve content across 1Password's content channels and fill gaps through authoring or curation
- Optimize content and web for AI discoverability in collaboration with the owners of the web platform. Help users find answers in the places they naturally look, via Google agent mode, AI assisted IDEs, and other interfaces
- Enable people from across the 1Password community to create great content using templates, skills, toolkits, style guides, training, and feedback. Raise the bar for written content across the organization
- Socialize content across marketing, customer success, social, and field teams to get it the broadest possible reach and impact
Skills
- 7+ years of technical content experience delivering documentation, tutorials, and technical marketing materials for DevOps tools, CLIs, or programming languages
- A strong user perspective, informed by product testing and usage, that helps identify content needs and product rough edges
- Experience using web metrics data to optimize documentation, evaluate content strategy, identify content gaps, drive traffic, and generate engagement
- Experience collaborating with technical product marketing, social teams, customer support, SMEs, Comms, and brand to produce an externally coherent picture of a product's technical capabilities and use cases
- Proven collaborations with the teams building the content platform to improve performance, usability, searchability, and AI compatibility
- Experience enabling engineering and product teams to create strong documentation and other types of technical content using training, tools, standards, automation
Benefits
- Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- Utilization of our generous paid time off
- An equity grant
- Where applicable, participation in our incentive programs
- Immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others)
- Utilization of our generous paid time off
- An equity grant
- Where applicable, participation in our incentive programs
- Maternity and parental leave top-up programs
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
Company Overview
Company H1B Sponsorship