Note: The job is a remote job and is open to candidates in USA. Surgimate's openDoctor team is hiring an Onboarding Project Manager to lead new customer implementations from kickoff through go-live. The role manages project plans and stakeholders, configures the product, connects it with customer systems, and trains and supports healthcare customers.
Responsibilities
- Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment
- Collaborate with clients to gather project requirements and define clear project objectives and deliverables
- Develop and maintain detailed project plans, ensuring that project milestones are met on schedule
- Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding
- Conduct regular project status meetings, providing timely updates on project progress, risks, and issues
- Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables
- Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system
- Coordinate technical resources to ensure seamless connectivity between openDoctor and other systems customers are using
- Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability
- Work hands-on to configure openDoctor product builds during the implementation phase
- Collaborate with the development team to address customization needs and ensure client satisfaction
- Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices
- Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks
- Capture details of meetings/events and communicate subsequent notes and action items to relevant parties
- Lead live customer training sessions, in person or virtually, as needed
- Other duties as assigned by management
Skills
- Experience working closely with clients
- Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands-on throughout implementation
- Effective communication and presentation skills, with the ability to communicate across all levels of an organization
- Ability to work independently across multiple projects and meet deadlines
- A keen eye for detail and a high level of organizational capability
- Ability to rapidly grasp and apply complex business and technical concepts
- Passion for providing the highest quality service to customers
- Excellent communication and interpersonal skills
- Applicants must be authorized to work in the United States without sponsorship
- Project management or SaaS implementation experience
- Experience working with healthcare customers or within healthcare operations
- Familiarity with radiology or imaging center workflows (patient scheduling, intake, referrals)
Benefits
- Competitive salary plus commissions/bonus
- 401(k) with company match up to 4%
- Medical, dental & vision plans for the employee through Cigna
- Employee covered plans available for dependents
- Long Term Disability and Life Insurance
- Home Internet & Wellness allowances
- 10 Holidays + 2 Holiday Eves
- 18 days PTO, 18 days Sick Leave
- Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)
- Remote-first team distributed across the US
- Opportunities for our team to spend time together at meetups, volunteer, and work flexibly
Company Overview