Note: The job is a remote job and is open to candidates in USA. PK Software, a part of PCCA, specializes in pharmacy management software for compounding pharmacies. They are seeking an Onboarding & Education Manager to develop and manage customer education programs, including the implementation of a learning management system and the creation of training content for pharmacy staff.
Responsibilities
- Build and own the customer education strategy and roadmap, maturing us from ad hoc training to a structured, scalable education program
- Implement and administer our LMS, including course structure, learning paths, enrollment, and reporting
- Plan, script, record, and edit product training videos and eLearning modules
- Design role-based curricula for pharmacy owners, pharmacists, and technicians, covering both new customer training and ongoing education for existing customers
- Build assessments and, over time, certification paths that validate customer proficiency
- Assist the Support team with knowledge base articles and help documentation, keeping written content consistent with course material
- Host live training sessions, webinars, and office hours as needed
- Partner with Product to keep content current with each release, and build training for major launches, including our next-generation platform
- Track education metrics such as course completion, engagement, support ticket deflection, and time-to-value, and use the data to improve the program
- Serve as flex capacity for the Onboarding team during peak periods, guiding new customers from kickoff through go-live
- Deliver live implementation training, remote and occasionally on-site
- Feed what you learn from onboarding directly back into course content and documentation
- Help standardize onboarding materials so every customer gets a consistent experience
Skills
- 3 to 5+ years in customer education, training, onboarding, instructional design, or enablement at a software company
- Hands-on experience administering an LMS and building courses within it
- Demonstrated video production skills: scripting, screen recording, and editing with tools such as Camtasia, Descript, Loom, or similar
- Strong instructional design fundamentals and an understanding of adult learning principles
- Confident presenter, comfortable on camera and leading live training for groups
- Clear, plain-spoken writer who can turn complex workflows into simple guides
- Strong project management skills and the ability to run multiple content projects at once
- Data-minded, with the habit of measuring whether training actually works
- Pharmacy, compounding, or healthcare software experience
- Experience building an education program or academy from the ground up
- Familiarity with customer education platforms such as Thought Industries, Skilljar, LearnUpon, or Absorb
- Experience with in-app guidance tools or certification programs
- Customer onboarding or implementation experience in B2B SaaS
Company Overview