Note: The job is a remote job and is open to candidates in USA. AO Globe Life provides supplemental benefits to working families through partnerships with unions, credit unions, and veteran organizations. The company is seeking an entry-level Customer Service Representative to conduct virtual consultations, explain coverage options, and guide clients through enrollment while maintaining accurate records and participating in team development activities.
Responsibilities
- Connect with individuals who have expressed interest in learning about benefit programs
- Schedule and conduct virtual benefit consultations with clients via Zoom
- Match individuals and families with appropriate coverage options
- Guide clients through the enrollment process with professionalism and clarity
- Maintain accurate and compliant digital records
- Participate in weekly team calls, training sessions, and performance coaching
- Collaborate with teammates to share strategies and support team success
Skills
- Strong communicators who are comfortable speaking with clients virtually
- Self-motivated professionals who work well independently
- Individuals who enjoy helping others and solving problems
- Tech-comfortable candidates familiar with platforms such as Zoom and CRM systems
- Individuals legally authorized to work in the United States
- Access to a Windows-based laptop or desktop computer with reliable internet
Benefits
- 100% remote role — work from anywhere in the United States
- Flexible scheduling
- Warm leads provided — no cold calling or prospecting
- Weekly pay via direct deposit
- Training and licensing support
- Health insurance premium reimbursement
- Monthly and quarterly performance bonuses
- Advancement opportunities into leadership roles
- Supportive and collaborative team culture
Company Overview