Note: The job is a remote job and is open to candidates in USA. Pronix Inc is recruiting for a NICE CXone Lead Developer contract role. The role focuses on implementing and integrating NICE CXone contact center solutions, including routing, IVR, and digital engagement capabilities.
Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline
- 8+ years of Contact Center technology experience
- 4+ years of hands-on NICE CXone implementation experience
- NICE CXone Studio
- ACD Configuration
- IVR Design & Development
- Omnichannel Routing
- Digital Engagement
- Workforce Optimization (WFO)
- Call Recording
- Quality Management
- Experience integrating CXone with Salesforce, CRM platforms, and enterprise systems
- Knowledge of telephony concepts, SIP, VoIP, and contact center infrastructure
- Experience supporting Agile delivery methodologies
- NICE CXone Technical Certification(s)
- Experience implementing Medicaid, Healthcare, Government, or large-scale customer support contact centers
- Experience with Azure cloud services and API integration platforms
- Experience supporting enterprise-scale digital transformation programs
Benefits
- Remote work
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