Note: The job is a remote job and is open to candidates in USA. Intellectt Inc is seeking a NICE CXone IVA Implementation Specialist to support contact center technology deployments. The role will design and configure IVA, IVR, ACD, routing, and omnichannel workflows, while integrating NICE CXone with CRMs, ticketing systems, and backend data platforms.
Responsibilities
- Design and implement IVA workflows using NICE CXone Studio and Al vendor solutions
- Configure IVR, ACD, and routing strategies tailored to business needs
- Develop and maintain omnichannel experiences (voice, chat, email, SMS)
- Integrate Xone with CRMs (e.g, Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors
- Collaborate with IT and business teams to ensure secure and scalable integrations
- Support real-time and batch data exchange between CXone and backend systems
Skills
- • 5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone
- • Hands-on experience with IVA design, and Xone Studio
- • Strong understanding of RESTful APls, webhooks, and integration patterns
- • Excellent communication, documentation, and stakeholder management skills
- Applicants must be authorized
- • NICE CXone certifications (e.g., CIP, IVA, Studio) preferred
Benefits
- Remote work
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