Note: The job is a remote job and is open to candidates in USA. NetCov delivers IT and cybersecurity solutions that protect and optimize customers' digital infrastructure. The Network Team Manager will lead a team responsible for network strategy, architecture, implementation, maintenance, and performance optimization while overseeing client projects, resource planning, escalations, and team development.
Responsibilities
- Develop and implement network strategies aligned with business objectives
- Design and oversee the implementation of complex network architectures
- Continuously evaluate and recommend improvements to network infrastructure
- Lead, mentor, and develop a team of network engineers and specialists
- Conduct regular performance evaluations and provide constructive feedback
- Identify skill gaps and implement training programs to enhance team capabilities
- Serve as the primary point of contact for high-profile client projects
- Build and maintain strong relationships with new clients during the project process
- Collaborate with account managers to ensure a smooth handoff post-deployment
- Address escalations and resolve complex issues during the project phase
- Oversee the planning and execution of all client projects
- Develop project timelines, resource allocation plans, and risk mitigation strategies
- Monitor project progress and ensure adherence to timelines and budgets
- Collaborate with other departments to coordinate resources and expertise as needed
- Monitor network performance and implement optimization strategies
- Troubleshoot complex network issues and implement effective solutions
- Establish and track key performance indicators (KPIs) for network operations
- Establish and track key performance indicators (KPIs) for the infrastructure team
- Implement data-driven decision-making processes to improve team efficiency and effectiveness
- Ensure timely delivery of projects and adherence to service level agreements (SLAs)
- Drive continuous improvement in team performance and client satisfaction
- Other duties as assigned
Skills
- 7+ years of experience in IT infrastructure management, with at least 3 years in a management role
- Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems
- Proven experience in managing cloud migration projects
- Excellent understanding of IT service management principles and best practices
- Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile)
- Excellent communication, interpersonal, and client relationship management skills
- Relevant certifications
- This is a full-time position
- This position may require travel occasionally for on-site meetings
Benefits
- Performance-based incentives and commissions
- Access to continuous training
- Career development opportunities
- Opportunities for advancement within a rapidly growing company
- Collaborative culture
Company Overview
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